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Thank you, for taking the time to write a review and share insights on how we can improve the experience for current and future employees.
I can confirm that we hold monthly training sessions and provide a sales training module through Microsoft Teams which individuals can access both at home and in office. As a result of your feedback, we have reviewed training plans and can see that a monthly training session has been held consistently over the last 6 months. We also make a conscious effort to pair up new starters with established members of the team for guidance.
The targets are a fair reflection of the technologies and support we provide the sales teams in regard to lead generation. The minimum threshold for commission is 10 meetings, not 20 as stated.
We would like to point out that the majority of the business are offered the opportunity to work from home regularly. If any role has a specific need to be “in office” then that is outlined when the role is offered. The business will always make accommodations for changes in personal circumstance when necessary, however a balance will need to be struck when new members of staff are on probation and not meeting the agreed targets. As a business we believe that if you are struggling to hit your target, then being in the office around more experienced individuals who can provide guidance on a second’s notice offers you the best opportunity to succeed.
With regards to WFH for the SDR role specifically, we do have SDR’s who WFH and continue to hit target however we do ask that SDR’s pass probation and have a level of consistency before this is considered. Flexibility is always there for the odd occasion when on probation too.
We have an established Account Management Team where the newest addition to the team has just under 3 years of tenure so whilst “Sales Churn” is not non-existent we are comfortable that our levels are acceptable. As mentioned above, this established team are regularly in the office and happy to provide training which will have been accessible to you throughout your time with us.
We wish you every success in your future endeavours and shall liaise with our wider Sales team to ensure that we are effectively addressing knowledge gaps with additional training.
Kind regards.
