Pros
The staff is nice. The overall atmosphere is pleasant. Compensation and benefits is decent.
Cons
It’s impossible to get anything done. From the constant customer demands to the running back and forth for customer order pickups, answering the phone all day, and working on freight, there is little to no time for me to accomplish any projects, especially if we’re short on staff. Having to pivot every 20 minutes is awful. I’ve never worked anywhere where it was such an immense struggle to keep productivity up. I know that the ultimate goal is to provide customer service and limit tasking, but when my job is primarily operational, it is very difficult to balance the two. Some days I am lucky if I can get more than 15 minutes together to complete my tasks. If I didn’t advocate for it, I would get no office time. Onboarding training was very in-depth in some aspects, and sadly lacking in others. They warned me that it is a very physical job, and boy were they right. I’m exhausted every day. Mind you, I am a relatively healthy young person, but I’m rendered almost useless every night when I get home. This company revolves around closet design. It makes or breaks us. It’s frustrating when we bust our butts working and only make half our goal because there were no closet sales. The closet customers, while mostly respectful and loyal, have very complicated issues with their orders. They expect all of us to know every detail about their orders, but the reality is that knowing the closet systems and all the components is very challenging. Our store contains 10,000+ SKUs, and the sheer magnitude of knowing the product and processing freight is daunting. Maybe this is fine for others, but it is extremely frustrating for me.