STILL a great place to WORK - Anonymous employee The Container Store Employee Review

4.0
27 Sept 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Without a doubt, my co-workers are the very best reasons to work @ TCS. The people at the helm of our company are extraordinary in their visionary leadership, positive attitudes and approachability - they deserve every accolade received. I'm surrounded by some of the most talented, hard-working, genuinely caring and truly funny people ever. As anywhere, there are the negative folks too, yet most people I work with usually make my day in one way or another. The benefits are decent; schedules are what you'd expect for retail; daily company-wide communications are amazingly wide-open; and it's a pleasure to be working here most of the time. And it is WORK - the expectations are very high and those that do not meet them stand out as an exception to the norm.

Cons

Behind the veil of everything the company is well-known and recognized for, there is a constant current that can make one feel a bit uneasy. There's a "Kool-Aid" some people are heavily drinking and others are allergic to, perhaps because there are just too many additives that aren't real. When BS is coated in syrup and enthusiastically served up, it's still BS and hard to accept a helping of. Some Managers are superstars in their field, yet should not be expected to manage people as well (because they're horrible at it and it takes away from what they really do best). Supervisors that were great workers aren't necessarily decent supervisors either, especially if they have Managers that do not have the time or skills to develop them properly. This is true anywhere, yet with so much we are known for, it's disappointing to experience it here. It's like the Disney World of retail, in that everything is better than you could ever have imagined in so many ways. And the downside is that it's a job, people are concerned about their jobs, and things that smell fishy are fishy - yet we must not waste time in fault-finding. The biggest downside is fear about being "thrown under the bus" by any co-worker who believes that doing so will get them ahead here somehow. People are people, business is business and life can be difficult. No downside here is bigger than the option of being without a job and without insurance for my family.

Explore other reviews about The Container Store

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Their business, benefits and products are all incredible.

Cons

My position did not allow for a healthy work/life balance. I was never "off".

3.0
28 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The Container Store has the most thorough training process of any company I've worked for. The environment was nice, and my coworkers and managers were all great. The employee discount is significant.

Cons

I applied because I was not getting the hours I was promised by my other part-time retail job. During the hiring process, they said I could work as many hours as I wanted, up to 29 hours per week. They did not mention until I was hired and asking for my hours that hours are dependent on how many customers you get to sign up for the rewards program. As a cashier, everyone I checked out who was not a part of the rewards program and did not want to be counted against me. Customers who are already a part of it don't factor in. I could check out 40 people in a shift, only have 5 who weren't part of the program, and only get 2 of them to sign up, and I would be penalized for that with my hours. If you work floor shifts and sign people up on the floor, it's able to boost your score since you don't interact with non-rewards members who don't want to join the system at all, but I was never offered floor shifts. They expected a 60-70% conversion rate, which is not realistic. Most people who want to be part of the program already are, and those who aren't typically aren't willing to even hear your 20-second pitch about it.

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