We are now an overpriced Bed, Bath and Beyond - Anonymous employee The Container Store Employee Review

1.0
11 Apr 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

My co-workers are fun people. Time goes by quickly, never bored.

Cons

Where to start? No longer the store that has a specific brand. We used to be about organization and closets. Now we’re selling pet supplies, blankets, beach chairs and other home goods. We have officially become Bed, Bath and Beyond. There is zero training now. And if there is any it’s by someone who wasn’t trained in the area, so there is no consistency. This is a huge problem with any visual training. The store is constantly a mess with no signage. However this isn’t the fault of the team, it’s upper management ignoring the fact that you actually need more than four people to do a re-work or campaign change. No one is ever scheduled as “maintenance” anymore. The constant focus on how many people have signed up for Organized Insider or if a Carry-Out was completed in less than 3 minutes is not what the company needs to be focused on. Focus on selling products that the customer actually comes to The CONTAINER Store for, and support and lift up your hard working, loyal team. And realize that every store is different. Quit comparing a low volume store to a high volume store. Handing out awards to stores who have completed their orders quickly isn’t fair when the stores who make the top three spots have 300-1,000 minutes of orders in two weeks as opposed to the stores that have 3,000+ minutes for the same two weeks. The company is not loyal to their long term employees. They will let you go no matter how hard working and committed you have been to the company.

Explore other reviews about The Container Store

5.0
12 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great Customer. Customers come in and find the time and energy to be positive making for a great working environment.

Cons

Sometimes product can be inconsistent.

3.0
28 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The Container Store has the most thorough training process of any company I've worked for. The environment was nice, and my coworkers and managers were all great. The employee discount is significant.

Cons

I applied because I was not getting the hours I was promised by my other part-time retail job. During the hiring process, they said I could work as many hours as I wanted, up to 29 hours per week. They did not mention until I was hired and asking for my hours that hours are dependent on how many customers you get to sign up for the rewards program. As a cashier, everyone I checked out who was not a part of the rewards program and did not want to be counted against me. Customers who are already a part of it don't factor in. I could check out 40 people in a shift, only have 5 who weren't part of the program, and only get 2 of them to sign up, and I would be penalized for that with my hours. If you work floor shifts and sign people up on the floor, it's able to boost your score since you don't interact with non-rewards members who don't want to join the system at all, but I was never offered floor shifts. They expected a 60-70% conversion rate, which is not realistic. Most people who want to be part of the program already are, and those who aren't typically aren't willing to even hear your 20-second pitch about it.

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