Pros
- Bagels every Friday - Visa gift card incentives - mostly nice people (besides upper management and C-Suites)
Cons
This company is selling something that doesn't exist. They have changed their company product and offerings so many times in the last year alone, I don't even think the CEO knows what they do anymore. This has created extremely frustrated and unhappy employees, who have little to no support from management navigating the changes. Clear lack of communication from management on these changes causes even more issues, not to mention the horrific management of the IT side. Launching a new platform with NO beta testing caused more issues and angry customers and showed how uninformed and unprofessional the company really is. Who launches a site with no beta testing? Don't let the awards the company has won from organizations such as Inc5000 fool you. These awards have nothing to do with company profitability, culture, or success. They ONLY refer to the company size (number of employees). The culture here is terrible, people are stressed, overworked and underpaid and not given any guidance whatsoever. There is no culture, just stress. The ONLY thing anyone above the associate/team lead level cares about here is churn rate/cancellations. They will implement any little thing to keep members from cancelling (except making a quality service/product?) They even incentivize employees to "save" members with spins on a ridiculous wheel to earn Visa gift cards. Whatever keep the peons silent, right? Not to mention some cheap, ugly trophies you get to display at your desk when you are the "Churn Champion."