Pros
Free food to a certain extent, but that liberty was taken away when they started micromanaging our own food. Decent location, terrible pay.
Cons
Everything. The reviews you see are from MANAGEMENT, so don’t believe it please and take my advice instead as a FoH member. They’re covering it up, no one is surprised. The pay is £11.55 at central London locations, which is extremely poor considering all surrounding businesses provide better - this is how they are able to exploit their workers who are desperate for jobs. Also, 0 hour contracts… good luck. I witnessed multiple walkouts from unsatisfied workers who found out what their pay was. Disproportionate to the work we do for the area as well. The management at the Oxford Circus branch was unprofessional, certain authorities were extremely unprofessional and unpalatable due to their rude and brash attitude towards employees, and an unprecedented amount of flirting - get a room. Certain male workers were misogynistic towards me, calling me incompetent because I was a female, and set the atmosphere of the job to be completely offputting. It wasn’t even funny, it made me respect management less. Management became intrusive, implementing new incentives to increase profit margins by not allowing workers to have a certain amount of food. They installed CCTV near products to ensure we would not steal, and introduced bag checks. The abuse you receive from snobby middle class office workers WILL get to you, they treat you like below worthy citizens and will disrespect you and make you cry. You WILL be verbally abused by snobs. HR will patronize you and assume that you don’t know what a 0 hour contact is. Also, will “accidentally” assume that you resign and send you a resignation email, when you never resigned - this particular HR rep never apologised to me for this because she knew she made a mistake and instead a different HR rep apologised on her behalf, pathetic.