Good values, appalling pay - Community Manager The Social Element Employee Review

2.0
24 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Friendly team members, albeit online with no face to face contact. Management can be forgiving, but not always for their own mistakes. The diversity values can be praised. These are sometimes taken to extremes though.

Cons

There's a real them and us culture at this organisation. Staff members with full time positions work Monday to Friday, 9-5. The more insecure 'flexible service delivery' team are expected to pick up the pieces. Communication is along the lines of 'have a great weekend!' But often you are working the weekend with no management or support available. This divide is reflected in the pay levels as well. The flexible team are paid the legal minimum requirement for each territory. My pay rise was for the last year was 0.7%. I was actually worse off given inflation. There is no guarantee of hours. Projects are lost by full time account managers. No new clients appear. The flexible team are left fighting amongst themselves to try and pick up any hours that are still available, The work is offered up on a fortnightly basis. This is not a sustainable way to live or work.

Explore other reviews about The Social Element

5.0
16 Jan 2026
Recommend
CEO approval
Business outlook

Pros

(I can only speak for the project I’m on) - Flexible hours - Quick to assist with requests for off time - Remote work - Little to no micromanaging - Can fall out for being sick as needed - Pay is about normal for entry level minimum wage jobs but the plus here is that you save on gas - You get health insurance at full time I can’t speak on how good or bad it is though.

Cons

- No PTO - Equipment not provided (I find this is 50/50 for remote jobs) - There seems to be quite a bit of competition for job postings within the company so you may or may not be sitting in one spot for some time.

4.0
24 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, management and HR exhibit humanity , great peers who have a genuine passion for social media and seeing our clients be successful, benefits are great, fun clients, opportunities to learn

Cons

I think this is like Amazon reviews where people who had bad experiences tend to speak up. I’m really surprised at all the negative reviews. People who don’t like being held accountable seem to go back and blame management. I will tell you the real cons. Very inconsistent or low pay increases, account managers lose clients but don’t seem to be held accountable and roles sacrificed are those of front line workers. They also tend to take credit for work done by the social team. Very little diversity in leadership (a panel of blonde females) but the greater team has a more diverse makeup. Being recently acquired is scary especially given there’s a focus on AI

2
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