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The Zappos Family

Is this your company?

A Tale as Old as Capitalism – Zappos No Longer Exists - Anonymous employee The Zappos Family Employee Review

1.0
18 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

• Some good coworkers are still trying to keep the spirit alive. • Health insurance covers a lot (though it’s very expensive).

Cons

• A tale as old as capitalism: big corporation swallows a smaller company with soul, then squeezes out the humanity in favor of profits. • Leadership is hidden. In the past year since the new CEO took over, she’s only appeared to the company a couple of times. You can’t speak to her unless your boss and your boss’s boss approve it. • The “head of people” doesn’t know people at all. Employees feel like headcount, not humans. • CEO’s right-hand admin has been overheard trashing employees in common areas. Leadership is openly disrespectful, not just disconnected. • Engagement roles were cut, but employees are still forced back to the office while certain leaders quietly keep remote privileges.

Explore other reviews about The Zappos Family

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

3.0
23 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good benefits Great colleagues WFH options

Cons

After the CEO stepped down the company lost its vision and the culture has been ruined. Additionally, the hiring of a few upper management individuals drove out a large number of hard working and dedicated employees

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