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Thompson Hospitality

Engaged employer

Incredibly Disappointing Company - Director Thompson Hospitality Employee Review

1.0
23 Apr 2020
Recommend
CEO approval
Business outlook

Pros

-minority-owned ( the story behind the company is compelling) -outward success/profitability

Cons

- payroll- people are consistently not paid or underpaid every pay period - hr- the hr department should be called the IRRELEVANT department because they influence, support, and lead NOTHING and NO ONE. If you have a question or need help people would rather go to anyone else than hr because they have no real or accurate answers. They cannot even properly "track" PTO. - leadership- there is a small number of individuals in leadership positions that are actual leaders. The others are figureheads who take more pride in a title than the responsibility they have of shepherding people. - communication- there is none. The lack of transparency is incredible. I have not experienced it anyplace else. People hoard information so that they can have leverage or make themselves feel important. - compassion/kindness/decency- people are just not nice to one another. Having cake once a month for someone's birthday does not make me forget that I see you everyday in the office and you walk by me without speaking. - Overall morale is just terrible. You are not made to feel like you are a valuable contributor. There is no sense of collaboration. It is run like a dictatorship. They start initiatives but don't finish them or follow-up on things like an engagement survey. Opportunities are given to family members, friends, and yoga instructors. - There is simply no accountability here. No consequences for huge screw-ups, but the world is over if you dare express your opinion or challenge the status quo. Leaders throw one another or worse, their employees, under the bus to avoid taking ownership of anything.

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Thompson Hospitality Response
6y
We are sorry to learn you have had a bad experience with Thompson Hospitality. Please email us at hrdept@thompsonhospitality.com. We would like to see what we can do to resolve your complaint. Thank you for your feedback.

Explore other reviews about Thompson Hospitality

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Thompson Hospitality gave me the opportunity to lead, mentor, and make a meaningful impact through foodservice. As someone with more than three decades in the industry, I found the work rewarding because I enjoy building teams, improving operations, and serving people with excellence. The job is demanding, and success requires flexibility, resilience, and a willingness to solve problems every day. There are opportunities to continue improving communication, staffing stability, work-life balance, and recognition of experienced leaders. Those investments would make an already solid organization even stronger. Overall, I would recommend Thompson Hospitality to professionals who enjoy leading from the front, developing others, and thriving in a fast-paced environment. If you’re looking for an easy job with predictable hours, this may not be the right fit. If you’re passionate about leadership, service, and making a difference, you’ll find meaningful opportunities here.

Cons

Cons * Limited opportunities to fully leverage experienced leadership. As a culinary executive with decades of experience, I believe seasoned leaders should have greater opportunities to contribute to strategic planning, operational innovation, and organizational decision-making rather than primarily focusing on day-to-day execution. * Need for stronger investment in leadership and culinary development. Continuous education, culinary training, mentorship, and leadership development should remain a priority. Investing in employees at every level helps strengthen the organization, improves retention, and positions the company for long-term success. * Career advancement could be more transparent. Creating clearer pathways for promotion based on performance, education, leadership ability, experience, and proven results would encourage employee growth and better recognize those who consistently add value to the organization. * Work-life balance can be challenging in leadership roles. The demands of managing operations, staffing, travel, and client expectations can make it difficult to maintain a healthy balance. Continued focus on staffing support and workload management would help leaders perform at their highest level while sustaining long-term engagement.

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Semi-flexible schedule, work from home 1 day a week, good salary and benefits, diverse workforce, minority-owned company, annual evaluation raises between approximately 2.5% - 4.5% of base salary.

Cons

Each department differs, but some have high turnover rates, different levels of training or workload and different workplace culture

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