do not recommend. - Customer Service Representative Tivly Employee Review

At Tivly, we believe that training is pivotal in being a successful Contact Center Representative. We understand that people have different learning styles and some may learn quicker than others so we dedicate the end of each day in training to discuss any training gaps or needs. We also have mock calls to coach and prepare reps for live calls. The health and wellness of our employees and their family is a priority. Employees are given 24 hours of sick pay annually, in addition to PTO. We understand emergencies happen and try to be flexible and accommodating when last minute appointments happen. During the interview process, pay is discussed to determine if the pay is desirable for the candidate. We are always looking at ways to be competitive in the market. Call volume is a main factor in determining metrics. We adjust metrics, as necessary, based on call volume in order to be fair and have obtainable goals