26 Sept 2023
Tivly Response
2yOur most recent pay changes actually increased the hourly rate by factoring in an average of their recent pay, including commissions earned. By making this the new standard hourly rate the company is providing wage stability to our team members who previously experienced variable pay. We are a high-volume contact center, and the primary duty of our CSR role is to handle that call volume. Our metrics are determined by the average of our workforce and regularly evaluated to ensure they are attainable for our contact center representatives.