Low Salary - Customer Success Toast Inc Employee Review

3.0
30 Nov 2018
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO, Benefits, Fun/ Flexible work environment

Cons

Salary is below average for Boston. You are told not to discuss pay with other employees. Men tend to make more then females even with same experience and hired at the same time. You are told you are valued as an employee but management will not consider evaluating salary even when an entire department is voicing they are underpaid. Evaluation has been " worked on" for over a year with no action. Even working as a full time employee you can't afford to live around the Boston headquarters due to the cost of living in the area. You will be hired with a "start up" salary at the same time Toast will boast in publications on being a billion dollar company.

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Toast Inc Response
7y
I'm sorry that you feel undervalued and underpaid as a Toast employee. This is certainly not what we are striving for as a company. That being said, Toast has experienced extremely rapid growth which has made it difficult to develop a compensation philosophy. I am working closely with the leadership team to address questions and concerns around this. Please feel free to reach out to me directly if you'd like to discuss your personal situation. - Alyssa Johansen, HRBP, Customer Success

Explore other reviews about Toast Inc

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
3w
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
3.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great money if you have a good territory and do well.

Cons

Very steep monthly quota. Customer's are constantly upset which makes for a difficult sales cycle.

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