Room for improvement - Customer Success Toast Inc Employee Review

3.0
28 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Front line camaraderie Unlimited PTO Easily achievable incentive/bonus structure

Cons

Over promise, under deliver On brand, off mission Inconsistent messaging Top heavy Profit over team High burnout Inexperienced middle management Lack of growth and development Biased, convoluted interview process Favor external over internal candidates Monoculture Below market pay Buzzword/industry jargon champs Meetings on meetings on meetings, about meetings

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Toast Inc Response
5y
Thank you for this feedback. Although I am disappointed to hear that you didn't have a more positive experience at Toast, this information helps us understand where we can do better as an organization. I'm not sure when you left Toast, but I am pleased to share that we have already made progress in many of the areas you've highlighted, including career development, manager training, and recognition programs. I am sorry that you felt under appreciated during your time here. I know I speak on behalf of the entire leadership team when I say we are incredibly grateful for our Toasters' dedication and hard work. It seems like you have a lot on your mind and I believe we'd both benefit from further discussion. Please don't hesitate to reach out to me directly. - Emmanuelle Skala, SVP, Customer Success

Explore other reviews about Toast Inc

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

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Toast Inc Response
16h
We truly appreciate you taking the time to share your thoughts! It's fantastic to know that you’re enjoying your time at Toast. We're proud to have Toasters like you driving our success!
3.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, amazing management support, access to tools.

Cons

Layoffs, executive staff is not authentic, worried more about optics than integrity

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