Pros
When I was hired in 2019 opportunity to advance was readily available, culture was great, fun, and involved. Felt valued as an employee and people were always willing to help!
Cons
After Covid, and the mass layoff, (I was not laid off), things drastically changed. I had was on medical leave due to Covid, and when I came back, my manager was almost afraid or unwilling to meet with me to catch me up on the changes. I was then written up, because I was never propoerly explained or trained on new processes and expected to catch up 3 months of work/updates in 2 weeks. There should have been a process (verbal, written, etc,,,) but was sent strait to final written warning... I actually cared about the customers, so I wanted to accurately resolve my cases. Finding help or assistance from other teams or team members was impossible as you would always get a run around answer then a team would say this issue was no longer their department, so I ran around in circles as much as they make their customers do.