Looked good on the surface, but… - Account Executive Toast Inc Employee Review

A lot of other reviewers here nail it: this job is incredibly territory/manager dependent. No individualized target/goal setting; every new AE has the same quota regardless of territory/market share. Increasing quotas and a recent change to quarterly bonuses made meeting/exceeding OTE feel unreasonably challenging. Low base salary. Expect a grueling workload. Very little work/life balance and unrealistic expectations from management. Hard to take time off because of quota attainment expectations, despite “unlimited PTO.” If you’re prone to burnout, beware. Issues around customer service and customer onboarding often fall on AEs to rectify, and those issues seemed to have been exacerbated after a round of layoffs in early 2024. If you can stick it out and/or wind up with a great territory and a great manager, this could be a lucrative job with great benefits, but you’ll be sacrificing a lot of work/life balance to do it to spec and maximize your earning potential.