A lot of improvement - Customer Service Toolots Employee Review

good benefits for work and time

none i think theres always growth to be made

Leadership lacks clear vision and consistency; major initiatives are frequently dropped or reversed without explanation. Extremely high turnover, especially in marketing, operations, and sales—creates instability and morale issues. Top-down communication is poor; decisions are often made behind closed doors and delivered without context. Resistance to industry best practices in CRM and digital strategy; innovation is talked about but rarely implemented. Toxic work culture at times—favoritism, micromanagement, and lack of accountability are common.

Toxic leadership: The executive team is disorganized, combative, and often engages in unprofessional behavior, including public reprimands and micromanagement. No clear business strategy exists, only knee-jerk reactions and top-down mandates. No respect for expertise: Experienced professionals are hired, then ignored or overridden by leadership with little to no domain knowledge. Input is routinely dismissed. Constant turnover: Departments are routinely gutted. Expect to see multiple roles replaced within months, often without explanation. HR lacks structure and consistency. Zero accountability: Poor decisions are never owned by leadership. Blame is pushed down the ladder. Culture of fear: Mistakes (real or perceived) are met with excessive scrutiny, sometimes public humiliation. Collaboration is limited by a lack of psychological safety. Poor systems & outdated tech: The CRM, ERP, and digital infrastructure are a patchwork of broken systems and workarounds. Efficiency is nonexistent. No career path: Growth is not based on merit or performance—only favoritism or loyalty to specific individuals. You won’t be mentored or developed here.