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TouchPoint Support Services

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Unsupportive and Hostile Work Environment - Registered Dietitian TouchPoint Support Services Employee Review

1.0
16 Jan 2020
Recommend
CEO approval
Business outlook

Pros

My immediate co-workers are some of the best and most talented people in the field.

Cons

Absolutely no regard for a work/life balance. Director has literally stated that if we aren’t working 10+ hour days then we aren’t working enough - we are salaried, but also not all full time. Despite repeated concerns regarding a hostile work environment, nothing is ever said or done. As a result, we have had huge turnover in the past 6 months with RD staff. When managers reported 2 more people leaving due to these issues, the director said, “Oh well, I don’t really care”. Reports have been made to HR and every RD that has left has given details of their reasons in “exit interviews”, however they are computerized and nothing appears to be said or done about any of the feedback. Additionally, when it comes to making sure patients are well cared for, this is at the bottom of the list for upper management. They only care that all the boxes are checked on their spreadsheets so that their numbers look good for their bonuses. This has been made very clear to us by upper management on numerous occasions. Working for this company is the definition of moral injury.

Explore other reviews about TouchPoint Support Services

5.0
9 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Organized systems & structure. Fun programs and great benefits

Cons

Lack of creative freedom in certain aspects

2.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

I liked (most of) my fellow coworkers

Cons

After adjusting for inflation, my raise was a paltry <0.2%. I was told that was actually"very good." This was before it was announced that Touchpoint hit record profits. They also committed flagrant violations of labor law by telling us we weren't allowed to discuss salary amongst each other. Management was very poor during my time there. Lack of clinical knowledge and support made critical staffing periods much harder. We felt micromanaged when everyone was just trying their best. If you stood up for yourself or had a different idea, it was shot down. The morale was low and many people left for better opportunities. KPIs are a waste of time.

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