decent benefits, amazing co-workers, love the clinical work
Cons
too many meal program changes in 2 years time. Since there are no clear-cut rules and policies it is hard to know how to be effective. No management support despite having a full heirarchy of managers above us.
TouchPoint Support Services Response
4y
Thank you for your response. We are sorry to hear about your experience at TouchPoint Support Services. We strive to make a great working environment. TouchPoint appreciates your hard work and tenure with the company.
Explore other reviews about TouchPoint Support Services
After adjusting for inflation, my raise was a paltry <0.2%. I was told that was actually"very good." This was before it was announced that Touchpoint hit record profits. They also committed flagrant violations of labor law by telling us we weren't allowed to discuss salary amongst each other.
Management was very poor during my time there. Lack of clinical knowledge and support made critical staffing periods much harder. We felt micromanaged when everyone was just trying their best. If you stood up for yourself or had a different idea, it was shot down. The morale was low and many people left for better opportunities.
KPIs are a waste of time.