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      TowneBank

      Engaged employer

      TowneBank reviews

      Make Towne Great Again - Operations TowneBank Employee Review

      3.0
      22 Feb 2024
      Operations
      Recommend
      CEO approval
      Business outlook

      Pros

      Family oriented, customer focused company. Some really great employees, beautiful campus, free soda machine & condiments, onsite cafe to order breakfast and lunch, employee gym & fitness classes.

      Cons

      The new CEO is a dinosaur. Operations campus had remote/hybrid schedules and now mandatory return to office protocol in place with the reason being “culture improvement” AKA “because I said so!” Told if we remained hybrid/remote, the company wouldn’t last 5 years. Truthfully with the current CEO we won’t last 5 years. He is out of touch. Fortunately, his generation is dying out. Then, Towne may be able to keep up with the modern world. The health insurance is so expensive. Some of us were here when the bank paid for employee only premiums, we had christmas paries, Nordstrom gift cards, there were so many perks that offset the low salary. I wish I could say the same now.

      avatar
      TowneBank Response
      2y
      Dear Towne Family Member: Thank you for sharing your feelings regarding the decision for TowneBank Member Service Center employees to return to the office. Our leadership team arrived at this important decision after much thought and deliberation. The true intent of this decision is to preserve and enhance the Towne culture of caring, which has flourished for 25 years on a foundation of friendships and relationships. At the heart of our company is the goal of creating a strong sense of belonging – for our employees, our members, and our communities – that happens best by being together. For 25 years, we have built an amazing company by hiring caring and service-oriented teammates. Thank you for being one of them! You play an important role in continuing this legacy and carrying our company culture forward. Additionally, our CEO and all members of our leadership team have an open door for anyone wanting to speak with them about this important decision. Please take advantage of that opportunity to share your thoughts and discuss your own situation. As Billy stated during his in-person meeting with all Member Service Center employees, we feel a balance can be achieved between the collaboration and energy created by being together in person and the flexibility and work-life balance we have always enjoyed. Our Towne employee experience, which has been a hallmark of our success, led to Towne being recognized as one of American Banker’s 2023 Best Banks to Work For, taking the #1 ranking among VA financial institutions. Thank you again for your feedback and for being part of what makes TowneBank a great place to work.

      Explore other reviews about TowneBank

      5.0
      23 Jun 2026
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent culture, low/no sales, no Saturdays

      Cons

      The Benefits could be better

      avatar
      TowneBank Response
      4d
      Thank you for your feedback and for the time you spent with us. We are pleased to hear that you appreciated our company culture and work-life balance. We also value your input regarding benefits and mileage. We are committed to continuously improving the employee experience, and your feedback is an important part of this process. We will continue to review our mileage policies to ensure they are fair, consistent, and supportive. We also regularly assess our pay practices to remain competitive in the market, enabling us to attract and retain exceptional talent. Thank you once again for sharing your perspective. We wish you all the best in your future endeavors.
      1.0
      29 Apr 2026
      Lead associate
      Recommend
      CEO approval
      Business outlook

      Pros

      A lot of genuinely great people there, and the amenities on the main campus are great.

      Cons

      Not catered to younger professionals. They won't take you seriously as a younger person, and you'll start to see gray in your hair before you feel like you're really being compensated for your talent and expertise, in my opinion. It's not a place that you want to stay for more than 3 years. Just get your experience and leave for another institution that'll really appreciate your talent and experience. There aren't a lot of opportunities for younger professionals, especially LEAD associates, to advance into. And if there are, you might be gaslit into believing that a position somehow aligns with your future goals and interests. You'll see your peers get leapfrogged over you, which happens in every organization, but for one as tight-knit as this, you'll see that the favoritism can happen way more often than usual. They tend to place LEAD associates into a box, and steer them towards a position that you yourself don't want.

      1
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      TowneBank Response
      1w
      Thank you for sharing your feedback. As part of our strategic approach to career succession, we are committed to developing early-career professionals. The LEAD departmental rotations, along with connections to experienced Towne family members and leaders, are designed to strengthen skills, support long-term growth, and provide an immersive experience into our culture. We are proud that our LEAD program has produced a strong pipeline of talent, with many graduates advancing into key roles across Towne, including treasury, technology, retail, private banking, commercial, insurance and mortgage, and human resources. These outcomes reflect our commitment to meaningful career pathways. In addition, we maintain a robust internal job posting and career development process, encouraging all family members to apply, with selections based on qualifications, experience, and readiness. We continue to strengthen our LEAD program efforts to ensure those entering management are well prepared to lead effectively and champion our culture of caring. We appreciate your contributions during your time with us and wish you continued success in your career.
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