Toxic Culture - Client Services TransPerfect Employee Review

- The company culture is one of mutual mistrust. You will feel like all calls you make and emails you send to clients + colleagues are watched by a senior manager. School for adults. - Departments are pitted against each other, no sense of working towards a common goal. - "Sink or swim" mentality with little opportunity for training. - Bullying over email and Skype especially common within the Client Services dept. Everyone in the London office knows this is the case but does nothing about it, since the revenue keeps flowing and it's not their problem. - Chronic overworking: stress, tears and burnout are common. Notoriously high turnover - if you stay a year it is an achievement. No time to take lunch breaks without being made to feel guilty about it. Most people just eat at their desk. - Working until midnight the night before going on holiday to finish a handover is the norm in the Client Services dept. If something has gone wrong on a project when you are away, it is not uncommon to be pulled into a meeting room and interrogated upon your return. - Unsustainable email culture: almost all communication (internal + external) is done over email. Expect 100s of emails on a daily basis, growing to the 1000s if you have not done any inbox admin during a 2 week holiday. As a result, Outlook will probably have broken and you will spend your first day back shifting emails into a location on the company server whilst trying to manage accounts/projects that have changed beyond recognition whilst you have been away. - Low pay. Starting salary for a graduate is 25k base - the accounts they manage are no less challenging. - The issues listed above are not new in the London office. Nothing will ever change - the same processes have been in place for years.