Company's focus on AI harms employee stability and growth - Billing Specialist Transformco Employee Review

Great management and manager who really trust and mentor associates they lead.

The benefits package overall could be improved, it is quite expensive for some employee types. No 401(k) match for non-technician.

I had a strong relationship with my team. There was lots of mutual respect among the individual contributors, managers, and directors. Recent (at the time) pushes to modernize the technology being used showed healthy signs of investment in the business' future.

The CEO's decade (or more) long fixation on the retail side of the company placed a stranglehold on the far more profitable HVAC and appliance repair businesses. Efforts to spin them off were eventually abandoned, leaving the impression of a complete lack of long-term strategic vision and planning. Laughably poor compensation vs. market norms.