EVERYTHING!!! I hated this job! I've worked in Mortgage for over 6 years. Switching to Reverse Mortgage was challenging in the aspect that this company refused to provide proper training. They would sit me with someone who would actually take the time to train me. Instead, the employee that sat me with would sit there and talk trash because I didn't know yet what I was doing in this company or why my job tasks were. When expressed to Management my concerns, I was laughed at and told to have tougher skin. This company berated and humiliated employees during staff meeting. The company moral was low. No encouragement or recognition. Instead, everyone on the sales floor belittled on a regular basis. Biggest waste of time ever. I've never been more unhappy in a position until I came and worked here. Luckily, I interviewed shortly after with a different company and I love where I'm at now!