Fast execution, but leadership and culture are the bottleneck - Anonymous employee Trip.com Group Employee Review

2.0
1 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Many people on the ground are genuinely passionate and work hard. Strong execution speed, things get shipped quickly. Operational teams are generally friendly, pragmatic, and good to work with.

Cons

Cons Poor quality of top-level executive leadership. Decision-making often feels emotional and reactive rather than data-driven. The group-level COO is widely feared for scolding and intimidating people, which creates a culture of fear rather than trust or accountability. Very siloed organisation, cross-team collaboration is difficult and often ineffective. Limited real growth opportunities, especially for individual contributors. Strong internal performers are frequently overlooked while external hires with questionable or irrelevant experience are brought into senior roles. This hiring approach is demotivating for people who have consistently delivered and invested years into the company. While there have been a few good recent hires, the overall talent strategy lacks coherence and fairness.

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Trip.com Group Response
4mo
Thanks for your thoughtful and constructive feedback. We can tell that a lot of consideration and honesty went into your words, and we truly value that. If you’re open to it, we’d really value a chance to listen and learn from you. You’re welcome to reach out anytime, confidentially, at hr_socialmedia@trip.com.

Explore other reviews about Trip.com Group

5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
30 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Company culture is good and the compensation package is also good

Cons

Many company initiatives to prioritize at any given time

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