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      Trip.com Group

      Engaged employer

      Trip.com Group reviews

      okay - Customer Service Advisor Trip.com Group Employee Review

      3.0
      2 Jan 2023
      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      good pay and nice people

      Cons

      overwhelmed management which then means there’s not enough support for agents

      avatar
      Trip.com Group Response
      3y
      Thank you for your review. It is good to know you are enjoying working with your colleagues. We try out best to provide support to all our employees. If you need additional support, please reach out to local HR and let us know in what ways we can better support you.

      Explore other reviews about Trip.com Group

      5.0
      6 Apr 2026
      Market manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing growing team in the AMERICAS - Great work culture

      Cons

      - Early stage for some projects

      4.0
      15 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      regular wfh is good, and the food is quite deliclious around company.

      Cons

      lack of clear promotion paths, fast-paced environment.

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