Great place to work - Customer Service Advisor Trip.com Group Employee Review

5.0
8 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Good team vibe, flexi home/office days, potential of getting involved on a international level with various causes and groups, good work/life balance, great career progression, great culture, flexible with holiday request, great mission & strong ethics. The business really does try to do the right thing. Interesting time to be at the business as it is transforming. Wonderful people, inquisitive culture.

Cons

The downside of any large company is the inevitable bureaucracy that comes with that.

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Trip.com Group Response
3y
Thank you for your great review, we are glad you are happy working with Trip.com and look forward to many more years working together.

Explore other reviews about Trip.com Group

5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
15 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

regular wfh is good, and the food is quite deliclious around company.

Cons

lack of clear promotion paths, fast-paced environment.

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