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      Trip.com Group

      Engaged employer

      Trip.com Group reviews

      After nearly 5 years at Trip.com - Customer Service Representative Trip.com Group Employee Review

      4.0
      8 Mar 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I love the Trip family, the work environment is very close. All employees are very friendly and caring for one another. If help is needed its will always be provided to assure that we can keep our promises to our customers to give tjem the best possible service

      Cons

      sometimes the information flow is too slow or not transparent enough. Employees should maybe be listened to a bit more sometimes, as they are at the front end with the pax - however we are getting there and efforts are made constantly to improve this

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      Trip.com Group Response
      3y
      Thank you for your review, we will take your feedback on board and if there is anything further you’d like to share please contact wevaluefeedback_uk@trip.com

      Explore other reviews about Trip.com Group

      5.0
      6 Apr 2026
      Market manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing growing team in the AMERICAS - Great work culture

      Cons

      - Early stage for some projects

      4.0
      15 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      regular wfh is good, and the food is quite deliclious around company.

      Cons

      lack of clear promotion paths, fast-paced environment.

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