The WORSE experience EVER - Customer Service Representative Trip.com Group Employee Review

1.0
31 May 2025
Recommend
CEO approval
Business outlook

Pros

"Some" good people but most management lacking from experience

Cons

No direction, constant changes, poor training, a high volume of work, directed from head office in Shanghai who really do not have any idea on how corporate businesses are run in Europe and the United Kingdom

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Trip.com Group Response
1y
Thank you for your feedback. We're sorry to hear about your experience and are committed to improvements. We acknowledge the concerns raised regarding management practices, support systems, and workplace fairness, and are taking them seriously. Your insights are crucial, and we’d like to address your concerns. If you feel comfortable, please email us at EMEA.feedback@trip.com. Your input helps us enhance our workplace, and we hope to resolve any issues you faced. We appreciate your contribution to our growth and development.

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5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
15 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

regular wfh is good, and the food is quite deliclious around company.

Cons

lack of clear promotion paths, fast-paced environment.

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