Tripaneer, what a joke! - Customer Service Tripaneer Employee Review

1.0
12 May 2020
Recommend
CEO approval
Business outlook

Pros

- I've met nice people and made friends. - Working in the traveling industry. - Remote position.

Cons

- Very very low salary. Actually, the salary is a joke. They say they're paying based on your location (country) - due to the costs of living etc. - but the remote team members from Africa and Latin America have higher salaries (hourly rates) than Europe! - Disrespect for your work coming from management, team leader, and HR. You're just a number on a sheet and the most important thing is to produce nice statistics for them. It's quantity over quality. - Disrespect for you as a person too. They're only nice with people doing what they say as sheep. Otherwise, they treat you like you worth nothing at all and if you continue to be honest and sustain your point of view, you're being fired. - The HR department is actually a bunch of unprofessional people with no skills or talent for this kind of work. They don't give a s...t on their fellow colleagues from other departments; they only care about being obedient to their managers. - All benefits mentioned by other people were cut off since ages! Just like that. - No legal employment contracts are being offered, just an agreement where it is mentioned that you have basically no rights but a whole list of obligations and if you're committing a mistake you're gonna pay a few thousands of EUR for the damage. They say you're a freelancer that's why there's no employment contract but you're not a freelancer at all. You are an employee with a fixed working schedule, hourly rate, OKR, and you are being treated as an employee. - Nobody listens or cares about your professional opinion, especially if what you're saying is something they disagree with, no matter how pertinent this is, no matter how good this is for the business, how ethical etc etc. - They fire people on short notice, just like that. I am one of these persons and there are so so many more. You receive a call from HR, 10 minutes before the end of your shift to inform you that you have been fired and they're gonna cut your access to everything immediately. They always say that it is because of the financial issues the company is facing. With so many financial issues constantly, I'm thinking about bad management. - The management has no plans for crisis situations, no care for the employee, customer or business partners. They only care about the money and their important positions. They put a nice face in the pictures they send online and they sale a nice image but nothing nice is hiding behind that. Unfortunately. It's all a big lie and a great joke for the one who really know the truth.

Explore other reviews about Tripaneer

3.0
18 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Flexible Time and a very friendly environment

Cons

low salary and don't have enough benefits

1.0
28 Apr 2020
Recommend
CEO approval
Business outlook

Pros

It is a great project and the work is fulfilling. You can have a lot of freedom of how to work and when. The people in the teams are nice and easy to work with. The tools they have to work are easy to use.

Cons

-The workload is really heavy, is too much work for 1 person and they don't pay extra hours anymore. But if you don't work extra hours then your job will be a lot more complicated. The work can become quite repetitive after a while. -They give you more work or responsibilities but they pay you the same and you have to keep the same hours worked. -HR takes ages to reply to any questions or problems you have, and they are not polite. When they first hired me they were nice and helpful but the last months were horrible. -They change a lot of things in the company, they way to work (platform) and their policies without informing employees or their partners, which makes the job a challenge and also is hard to plan or to also feel secure of your benefits or your issues. -They pay you until the 5th of every month so if you have payments on the first days sometimes is complicated, specially if the 5th is on a weekend, then you get paid until next Monday. So you have to arrange all your life and payments knowing you will not get pay always on the 5th but later on.

4
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