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      TruGreen

      Engaged employer

      TruGreen reviews

      Change is Bad - Auditor/Customer Service Representative TruGreen Employee Review

      1.0
      15 Jan 2014
      Auditor/customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I started in 2010 as an auditor. Emphasis on customer service was spectacular. The office staff were very gracious and went out of their way to assist all members of staff and all customers. The best environment ever!

      Cons

      Corporate took over our location and pitted everyone against each other. My job, while full and fulfilling in the beginning was chaotic and confusing in the end. New phone systems pushed our local customers into the corporate spiral nightmare created by an out of touch CEO. Outdated computer systems and frustrated management only accelerated their demise. In the end I had enough. You spend half the day sending the same report to 20 different members of "management", while ignoring customer complaints. Sales staff were encouraged to lie to get a sale. I was encouraged to have them pay for a year of service upfront, and inevitably Trugreen would mess it up.

      Explore other reviews about TruGreen

      5.0
      14 Apr 2026
      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great entry level sales career

      Cons

      Hard High qoutas Low base pay

      avatar
      TruGreen Response
      1mo
      Thank you for sharing your experience with TruGreen and for your time with us. We’re glad to hear that you found the role to be a strong entry point into a sales career, as providing opportunities for growth and development is something we value. We also understand that sales roles can be challenging, with performance expectations and goals that require dedication and resilience. Our quotas are designed to support both individual success and overall business growth, and we continually evaluate our compensation structure to remain competitive within the industry. We appreciate your feedback and wish you the best in your future career endeavors.
      1.0
      30 Mar 2026
      Recruiter
      Recommend
      CEO approval
      Business outlook

      Pros

      • Fully remote recruiting role with exposure to high-volume talent acquisition • Opportunity to build sourcing pipelines quickly and strengthen candidate screening efficiency • Experience working with Workday, HireRight, and multi-location hiring teams • Fast-paced environment that builds time management and scheduling discipline

      Cons

      • Extremely high-volume recruiting environment where recruiters are responsible for full-cycle ownership, including post-offer follow-up, with limited operational support. Compensation for recruiters does not consistently align with workload expectations • Interview expectations and documentation practices can vary across team members, creating inconsistencies in candidate tracking and communication • Limited visibility into candidate status when documentation is incomplete or not consistently maintained across recruiters • Significant calendar congestion due to overlapping interviews and multi-location scheduling, which can impact organization and efficiency • Hiring leaders occasionally join candidate calls without prior alignment, which can disrupt the interview flow • Many roles involve physically demanding outdoor work with high daily production expectations, which can make sourcing and conversion more challenging. Compensation for these roles may not always align with market expectations

      avatar
      TruGreen Response
      2mo
      Thank you for taking the time to share such detailed feedback about your experience. We’re glad to hear that you found value in the exposure to high-volume recruiting, the opportunity to build sourcing pipelines, and the experience gained working with multiple systems and hiring teams. Developing those skills in a fast-paced environment can be incredibly beneficial. We also truly appreciate your thoughtful insights into the challenges you experienced. Feedback around workload balance, compensation alignment, and consistency in interview and documentation practices is important, and we recognize the impact these areas can have on both recruiter effectiveness and the overall candidate experience. We are actively working to improve standardization across teams, enhance visibility within our systems, and create more structured support to help recruiters manage volume more efficiently. Additionally, we understand the importance of clear communication and alignment between recruiters and hiring leaders, as well as the need to ensure expectations for roles are accurately represented and competitive within the market. Your feedback is invaluable as we continue to evaluate and strengthen our processes. We appreciate the contributions you made during your time with us and wish you continued success in your career.
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