A truly terrible company to work for - Member Services Associate TruHearing Employee Review

Value and growth-focused company, opportunity to make an impact, great colleagues, nice office, ability to work hybrid/virtually.

None at this time for my team.

The people who work here are very kind, and you have great support from coaches.

They seem intent on ruining the experience for employees by making unnecessary changes that effect the day to day experience. We went from 60 seconds of wrap up time to 45 seconds, making after call procedures need to be more rushed, and this is really felt when calls are backed up as it can lead to burnout more easily. Management thought adding AI to our workflow was a "great" idea. It is not. It is pointless, leads to many errors, and just dilutes the quality of the work. This effects us as employees and the clients and providers that we work with. And now with a recent change to make it where calls are automatically answered, when before we would have to accept a call, now we are given no time to prepare for call which leads to unneeded stress. This company that was once more interested in being a good work place is now being driven by profit and efficiency. Gross.