Hard - Branch Leader Truist Employee Review

It is very frustrating when you come into work and the same problems persist every single day for months and years. It is hard to have your voice heard although you receive generic emails to thousands saying that "Truist Cares" although you never feel or see the caring. Your clients have normal expectations although the company does not give you the resources, support or motivation to meet the needs of customers. The processes are so unclear and procedures changing daily, you'll never know what is right vs wrong, nor where to check, who to call ect. The systems are constantly broken and things getting moved around. You are left abandoned with very high and unrealistic goals. There is no incentive to reach these goals because if you do, they will get higher and you won't get paid for doing so. The incentives are so low compared to other banks, I am surprised they call them incentives here. If you perform better than everyone then you will be rewarded with the same reward as everyone else. The low performers may even be paid higher than you in most cases. The pay is not worth the amount of work and torture you will succumb to. There is always turnover and the new people have less training than most banks, they are set up for instant failure. The existing people have no voice and are unappreciated to say the least, so morale is very low no matter what you are trying to get done. The bank is extremely high paced with upset clients due to the issues and you will have to be that person to fix something that maybe someone else messed up because they just don't care anymore. It becomes very frustrating when this goes on for so long. The new Truist company does not send anyone around like the previous heritage organization did, so you can never share your sentiments and frustrations. They are afraid to see or hear the truth and would rather hide. The teammate surveys don't even come out anymore after they got so low consistently, they just don't want feedback. It is very difficult to obtain a break or use facilities because every location is extremely short, I don't even bring water in to drink or food anymore because of this and this is years on in. Nothing looks like it will ever get fixed. Sales goals continue to go up as customer service score goals continue to decrease. The expectation is that you sell and when you do, the person you refer to may be on their way out or just bogged down and not motivated themselves because the lack of appreciation is not limited to one department. If your sale goes a few weeks before your person works it, you are lucky and by then the client is not interested anymore and found another bank. If for some reason they happen to be interested, then the sale might not book properly because the bank has issues with sales reporting properly and you will be asked to fill out an excel sheet remembering any sales in the last 3 months that have not posted which is an impossible task being that you can't even take a break due to the staffing shortages. In short, you basically will not get the sale anyways and it will reflect your performance and pay and advancement ect because the bank does not know how to run their company properly and keep everyone happy. You will also be lacking significant training and continue to receive more and more tasks and responsibilities with no pay. When ever changes come, you will never be made aware until you have a live client in front of you which makes bad client experiences. Someone will say oh that was in an email like few months ago, meanwhile you have no time to read emails because you are so short staffed and the bank can't afford to allow you to be away and take training. The low pay for the work is going to have every recruiter in the area reaching out to you if you make a linkedin and say that you work here. Every place knows that Truist is not doing well and pays very low so you will receive constant offers to interview elsewhere. The call times at Truist will drive you insane because you may not even be calling the correct department and the clients are upset about them so they come inside and you literally have to tell them that you call the same number and they want to flip over your desk. It is a very tough job for the pay, if the pay was a fair wage I would say come to the bank but it has all of the headaches of a big bank but lacks the pay to a significant level that you would rather panhandle on the streets than work here. The short staffing is unbelievable and it makes your team cry. I try daily to make sure my team doesn't cry. I would say look elsewhere if you are considering working here