Love the company, hate the management - Data Assistant Trupanion Employee Review

3.0
24 Aug 2016
Recommend
CEO approval
Business outlook

Pros

- Fantastic benefits: fully paid health/dental/vision, 2 weeks paid vacay starting Jan 1st, one free pet insurance policy. - 1 child free at the onsite daycare - Bring your dog/cat to work (up to three pets) - The company is growing super fast, so you get to watch that and reap the benefits as added. - Christmas party, monthly events, cheapo branded stuff like mugs/pens/etc - An insurance company that isn't insurance like. We try our best to get people's claims paid instead of the other way around. Even if that includes completing your claim for you (which it nearly always does). - Fancy new building (as long as it gets done- still in construction.) - Onsite workout room (to be ready in Sept 2016)

Cons

- Most management doesn't actually have experience being managers. All newbies. This can be tiring to deal with. Many are micromanagers. They do not treat you with respect unless you come in asking for it. - Pay is VERY low. Benefits may be good, but benefits don't pay the rent. - No maternity leave (uses childcare to keep you quiet about this). - Upper management runs everything and decides everything based on what THEY like not what's good for the company or the 'little people'. - The work is tiring and repetitive. - Not allowed to give any input regarding how our jobs can be done better. - Call center employees are yelled at a LOT. - IT is blamed for a lot of stuff that's not their fault.

Explore other reviews about Trupanion

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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