Low pay, even lower appreciation. - Teller Trustco Bank Employee Review

1.0
10 Mar 2013
Recommend
CEO approval
Business outlook

Pros

The only pros I can come up with are the people I work with. Honestly, they are the reason I haven't gone out of my mind working for this company.

Cons

Ha! Well, let's begin. The pay is outrageously low, especially when newer hires are just starting who make more than the people who have been there for a time do. This has to be illegal somehow. There is something seriously wrong when someone who is just starting makes even a dollar more than someone who has more experience, how can they justify this logically!?. The "technology" consists of machines that haven't been used since the caveman era. I'm honestly shocked that people are still satisfied banking with this place, of course their main client base is made up of people who probably knew God personally so this is understandable because these people are so set in their ways they refuse to change anything. The hours are ridiculous, there is no need to stay open until 6 four nights out of five, maybe they could keep the hours on Friday but even that is a stretch, and opening the drivethru at 8 is completely unnecessary as my branch does not get any customers at the window until eithr 8:30 or even closer to 9. The entire operation is run very shoddily with little to no appreciation for the "lower end" employees, it's no wonder the place has so much turnover.

Explore other reviews about Trustco Bank

5.0
30 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

its good company, I like working here . all team are good with me engaging

Cons

nothing cons in it , all are supporting

1.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

No pros to be listed

Cons

Low pay Unfair treatment to employees Way behind systems to use, everyday something is not working. Changes are done on daily basis with limited information. No one listining to your feed back. Daily pressure to sell without support if a situation arises need immediate dessicion because your calls never been answered. No bouns for staff except managers , and play with mangeres all the time to forefit their bouns. No training is given to prepare you to help their upset customers and they are a lot. Branches are very quite for no walk in and it can be for the whole day in many locations. On lending side the loan processors and underwriters working againest the company for any loan file takes forever compared to other lenders around. The meetings only held to recognize the same mangers they preffer. High diductable medical insurance expensive plans and high copay as well. If any one wants to get sick please join this bank they give new mangers $ 5000 sign on to spend on their expected medical bills from job stress.

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