Growing but Lacking - Customer Service Specialist Trystar Employee Review

- Fast paced organization that is quickly growing, leading to a lot of opportunity to make an impact - A lot of genuinely talented and good people in the organization - Most of the leadership group stays connected with the organization; not uncommon to hear the VP of your department admit they need help or ask you for your expertise

- Disorganization in a lot of areas; rapid growth + acquisitions has led to multiple overlapping processes - Lack of established guidelines/best practices in a lot of areas - Direct career pathing not possible in all departments

-Everyone I've met is welcoming and open to share their skills and experience with others. -The approach to AI here is refreshing: not forcing adoption at all costs like some companies do but instead really showing the value in it as a tool & the best ways to use it. -The managers I've experienced here trust their team to get the job done well, and I have reasonable autonomy.

-Due to the acquisitions and expansions, there's some policies/processes that are missing or not unified. This can make it difficult to get some things done, but it's also an opportunity to jump in and work on/create those processes and make things more efficient for the future. -There's turnover in some departments that can be challenging due to not knowing where responsibilities are going in a timely manner. -OKRs are clearly important to leadership, but coming from a different company with really effective OKRs, I'm not sure that Trystar sets effective company OKRs just yet. Room for growth there.