- As per most agencies, customer advocacy doesn't exist. Decisions are made based on money grabbing values rather than focusing on the longevity of customer relationships.
- Overworked and undervalued. I was working 50-60 hours a week to keep everything at a level where it wasn't completely exploding. No overtime is paid, and no additional hires were made to resolve this.
- There are no major benefits, and salaries are not up to market rates. Good luck negotiating an increase unless you're just about to leave.
- Convoluted processes and procedures keep you locked into useless non-negotiable busy work.
- Junior leadership who don't know how to develop or retain staff.
- Very little room for growth as the hierarchy is flat, and leadership has been in place for a while.