Great Company, Great Team, Poor Direction & Support - Patient Experience UCHealth Employee Review

3.0
23 Oct 2025
Recommend
CEO approval
Business outlook

Pros

When I first started, I had nothing but amazing treatment of my position as a person, as a role model, colleague, and friend. I was able to create amazing connections with amazing people and looked forward to work everyday I woke up. - Pay is among the highest for a "non-profit". - Culture (in the right circumstances) is positive and friendly. - Company mission is great. - Staff and clinicians really do care about patients. - Loveable people.

Cons

As time went on, I went from someone that was an asset, to maybe someone who wasn't appreciated nearly as much. My impact was minimized, my job role was changed without compensation, and I fell victim to gaslighting practices. I eventually lost direction of what my job and role was, and no guidance was given to me. - Working beyond the 40 hour week in administrative roles are never rewarded or balanced. If you work 12 hours one day because of additional meetings, emergencies, or need to hit certain goals, you cannot take a few hours off from a different day. I eventually saw myself working 50-60 hour weeks in a 40 hour period with no overtime. - Leadership can sometimes be resistant to change and vocalizing support for stretched roles. - Favortism is very apparent. - Change of leadership can change your role very quickly, and in my experience, without discussing with you first. - Sharing concerns doesn't always benefit you. In fact, I felt punished or otherwise tossed to the side for sharing my concerns, which I eventually felt like keeping my mouth shut was better for me. - Change takes a very long time to happen. - PTO policy is terrible. You accumulate the lowest hours for the first year, and while it gradually increases, you have to choose PTO wisely. Staff are "encouraged" to take off on holidays (state and fed), but you HAVE to use your own PTO to take it off, otherwise you have to work. No PTO is granted on any occasion.

Explore other reviews about UCHealth

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Supportive company. Great educators. Great coworkers on the floor I worked on. Felt safe, and up to date on current practice.

Cons

Lack of techs. High turnover.

1
2.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

High Acuity patients Maintain Skillset Job security

Cons

Too many patients in a day and not enough time to spend with them. Minimal admin time to manage InBasket and patient needs. Frequently need to juggle a full and complex patient schedule with urgent test results and care coordination. Have to use personal PTO to cover holidays and any time the clinic is closed due to circumstances outside of our control. (weather, power outages, etc) Annual performance Bonuses are now being determined by online patient feedback scores.

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