Pros
- Really great health benefits, 100% covers health insurance costs - Pays on your student loans - Lots of different groups to join and be a part of even working remote
Cons
- Recently UKG started a campaign to put its customers first, instead of addressing what our problems are internally (from upper management) they are throwing our high dollar customers to the front of the line and escalating them to perceive that we are taking care of our customers. - I was given a promotion due to the overwhelming amount of work as of recent, and my raise was sad. Barely 30 dollars more per paycheck - doesn't really come across that they appreciate the work I do and will do for the company. - Companies leadership is very secretive and not as transparent as they say they are, our teams wait times are extremely long. Instead of putting the customers first by being honest with them about their wait times, we are explicitly told we are not allowed to mention it from higher ups. They report a time to engage 3x shorter than it actually is. Leading to angry customers and bad CSATs. - Our team specifically has lost more than 10 people due to leaving due to UKG, and if UKG continues to push work on people that they cannot handle they will continue to leave. They have a great work life balance until an important customer needs a project done. My team is severely overworked.