Pros
Overtime is always a must
Cons
Doesnt matter what you do, you will always be in the wrong. The threat of being fired is common language to management. Quite litterally happens in every team meeting. Will literally go weeks without speaking to management, then wake up to a email with a giant list of everything you have done wrong in the past month plus. Management doesnt take well to their own critisism even though they asked for it. Will most likely get you written up. Overtime is expected and if you try and get out of it you are guilt tripped into doing it anyways. Weekend work is required but you are only allowed to be clocked in while working on a file. Even though you are expected to respond to emails within 30 mins over the weekend. So instead of 2 whole days of overtime you are given 3-4 hours total as they dont feel working in your email and responding is considered work time on the weekend. Processors have 40-50 files plus and are drowning at all times in work. Notice that there have been a mass exodus of Both Loan officers and operational employees alike. This job will affect your mental health and home life as you wont have one. Umortgage has a high turnover rate with operational employees for a reason. ETC........... In conclusion. Dont work here,