Pros
You will meet some of the most kind, compassionate, and hard working people here. If you enjoy helping patients one to one over the phone then this would be a great job for you. This is a growing company and that comes with both the turbulence of change and also the pride of watching positive development. Having flexibility is key. The CEO makes a point of getting to know each individual's interests and encourages personal and professional growth.
Cons
Everyone is expected to be on the phones, there is not much variety in the day to day work. Because of queue demands, regular touch bases with supervisors and coworkers can be difficult. However, I feel that this has improved recently. Compassion fatigue is real. This is a job for someone that can focus on the bigger picture and feels the work they do makes a difference.