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US Postal Service

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Your worst work experience - Rural Carrier Associate (RCA) US Postal Service Employee Review

1.0
1 Sept 2023
Recommend
CEO approval
Business outlook

Pros

It's cool walking around with big boy pants on throwing your weight around cops and state troopers, who won't mess with you while you're in a postal truck. It's usually because they're too lazy to fill out the paperwork for routine rule-breaking.

Cons

All mail carriers (walking or driving) eventually memorize their entire route that vary from between 300 to over 1,000 boxes. "Regulars" work on a single route and nothing else. Eventually they will memorize all street names, box numbers, residents, what the box and house looks like, and will have perfected their system so they can finish early afternoon. RCAs fill in the gaps (days off/vacation/sick leave). Simple enough... Life for RCAs REALLY sucks in several places: 1. The "classic" mail truck is old and obsolete. They lack A/C. They don't have insulation between the engine and the interior. The cabin is 10-15 F deg hotter than outside. So on the hottest days of the year at 90 deg, it will feel like 100+ in the truck. The trucks get a lot of abuse. Everyone accelerates and brakes hard. Their transmissions are often messed up and rev high. Brakes squeal. Tires are replaced several times a year. Gas mileage is so bad you have refill the tanks every 2-3 days. The newer trucks are okay and make delivering mail tolerable (they're Mercedes, have A/C, and bluetoothed stereos). 2. The time spent in the office sucks. Carriers do their jobs in two main stages. The first is spent in the office to organize the mail. Things like letters are handled using big machines that organize them by the way you'll travel through your route. Things that were out of place or other types of mail that don't go through those machines well, like newspapers or flimsy advertisements) need a person to sort them using a big cabinet that has a slot for every mailbox. The biggest problem with that is that the "regular" carriers have memorized every address. You on the other hand will work on their route knowing nothing. The cabinet is not designed for the new person. The slots are not labeled for you to easily find something. You may spend 2-3 minutes looking for a single address and you'll have over 2,000 pieces of mail to get through. The more experienced people are hostile to helping newer people organize things so they can easily find things. 3. There's a strong "pay your dues" culture. The thinking is that life sucked for them when they started and they expect new people to put up with the same. Innovations and basic common sense are dismissed. 4. Management operates as if we're still in the last century. They don't seem to realize that we're at full employment and that baby boomers are retiring, so they need to do a better job working with the new people they got. Instead they see them as disposable. 5. Work-life balance REALLY sucks. New people trying to learn their route because inventions such as LABELS or INDEXES are too radical. It's common that new people will work 10-12 hours a day... every day... for months. The "regular" work week is 6 days and you're "lucky" if you get an extra day off once every few weeks. You can't just ask for less hours. You're legally required to complete all deliveries or possibly face criminal charges if you don't. 6. Mail delivery is extremely dirty. Trucks are filthy and are rarely cleaned or swept. If you don't wear gloves, your hands will become caked in dirt. 7. Turnover among RCAs is EXTREMELY high. Your more experienced peers don't care about you and management uses underhanded methods to cheat you out of getting paid. You have to CYA and push through the BS, and many just don't want to.

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5.0
16 Mar 2026
Recommend
CEO approval
Business outlook

Pros

good pay. they are reasonable and try to help you win

Cons

amazon needs to be its own drivers. many neighborhoods were made with drive up mail boxes. adding amazon negates that. Now youre getting out the truck again, AND driving to boxes. Stop at the box, then get out, and go to the door. that is illogical and time wasting. Just have trucks that do flats and packages. amazon just gets worse, not less. If youre religious, say goodby to church on sunday. theyre gonna take that day, weekly

4.0
16 Jun 2014
Recommend
CEO approval
Business outlook

Pros

First: In this economy? The pay. New carriers start out at $15,30/hr and (even though your orientation leader may so you're not guaranteed 40 hrs/week) you will get a monstrous amount of overtime. Once you're past your first couple of months and you understand how to carry mail properly you will often work from 8a-6p nearly every day. Also with a few cities, like mine, you will work on Sundays for Amazon. This usually adds an additional 5 hours to the paycheck. Myself and other CCA's in the station work between 51-64 hours a week. Secondly: You are your own boss for the most part. You will spend 1-2 hours a day in the office between receiving and casing your magazines and any left over letters that the machine didn't sort out. Once you've been in past the 90 day probationary period you are eligible to "hold down" an open route. If you are lucky enough to get a good long term hold (the regular is gone for injury or some other reason) you will learn how to case routes very quickly. Third: Fitness. There's a lot of people who want to lose weight out there. I weighed 235 lbs when I first started working for the post office and now I weight 180. I lost 50 lbs in the first 3 months alone. It's all exercise though. You can diet if you want, but remember you'll need energy to walk those long routes. Fourth: Coworkers. Yea, there are turds in every environment, but most of the career employees there are really pulling for you to succeed. Most carriers in my station are former military and a lot of them have been friends for decades. Being a CCA myself, I was worried about how well I'd fit in with some of the grizzled older carriers but they accepted me right away.

Cons

So where to begin. Well remember when I talked about working all that overtime in the Pros section? It's not optional. You will be expected to be at work every day of the week, including Sundays, unless you have a decent management staff. During the Christmas season I once worked for 53 days straight without an off day. We had new CCA's get hired and quit within weeks. Have a family? Tough luck. You will get to see them from 6:30pm till they go to sleep. Sundays you will likely get off work around 1-2pm. Management is mostly compromised of people who are former carriers or clerks, which is nice because they promote from withing, but the devastating caveat to this is that most of them are uneducated persons. A fair amount of carriers start when they're in their late teens and early twenties and come from jobs that were minimum wage or did not require them to have any kind of leadership training. The managers don't care about the welfare of the employees mental status until it's too late, and most of them tend to act like they were never carriers at all by expecting completely ridiculous things from the CCA's and some career carriers. It's not unusual for a carrier to be given a 2 hr "assist" in addition to whatever their main route is. While most carriers can get this done without much issue, for a new carrier or even an experience carrier on a bad weather day, it can become very stressful mentally. The threat of being fired is incredibly annoying as a CCA. If you call off sick, if you need to have a personal day, if you even need to pick your kids up from school because your wife got stuck late at the office, a manager will pull you aside and remind you of how expendable you are. The Paid Time Off (PTO) you accrue will come very quickly, and you'll soon realize you have 40 hours and would like a nice little vacation.. too bad you can't take it. As a CCA you're expected to work 360 days a year and then you get 5 days off as a reward and a massive paycheck AFTER your 5 days off. Now you can use that fat cash to...uhhh.. buy something I guess? Certainly would have been more useful if I got it before the 5 day period to use on my vacation. While the career carriers are really great to deal with usually, the fellow CCA's can become very competitive. Often times if you're given an assist and it's better than another CCA's assist who has "seniority" over you they will complain to other carriers and management that they should have gotten the "good" assist. This is one of the fatal flaws that new people with struggle with. No matter how much faster you are, no matter how much more accurate you are, no matter what, everyone gets promoted by time with the post office. This leads to a lot of carriers just doing the bare minimum and putting the excess on other CCA's or carriers. The final con (that I'll write about) is that the weather sucks. I know carriers who have been delivering mail for 20+ years and they still can't deal with the rain, the snow, or the heat. The heat is the biggest killer for carriers by far though. If you're in an area that suffers from hot, muggy summers, get ready to consume gallons of water every day, and sweat that out (often onto your customers mail). The worst is when it rains on a hot summer day and then evaporates right off your clothing. Makes you feel like a walking sauna.

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