Producers don’t fall for all the bells and whistles at USI. - Producer USI Insurance Services Employee Review

The Select small commercial practice is essentially a revenue and sales metric farm marketed as a development program to mid-market. Rigorous interview process that makes ambitious promises to incoming Select producers about the USI process but fails to deliver on any these promises. Recruiters and Practice leaders over prepare producers from the interviews all the way to the onboarding process creating a sense of exhaustion only after a few months. Many of my co-workers went through 7+ interviews only to leave a few months after being hired this is quite common in Select which is a red flag. They have a intense producer training process called Academy which is a boot camp for role playing, cold calling and power point presentation, its actually a good way to learn but the caveat is you will be expected to hit your metics after losing two whole days prospecting. New Producers are literally inundated during academy. USI created a great process originally designed for mid-market and then repurposed it to small commercial. Unfortunately, the USI process doesn’t work well when scaled down to small commercial, it’s too slow and cumbersome. The reality is business owners rarely change their brokers and if they do you need to win on price or find a costly error by the incumbent broker. Pathway to victory is very specific in Select which is why there is high turnover. Marketing and Account Management is a sweatshop, they’re all overworked and understaffed. Omni platform is a low tech lackluster PowerPoint generator that adds very little value to small commercial clients. Leadership has good intention and the people at USI are talented and ambitious. I love the people just don’t find the Select practice to be a good opportunity.