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      UniFirst

      Engaged employer

      UniFirst reviews

      Great Work Environment but Low Pay - Customer Service Representative (CSR) UniFirst Employee Review

      4.0
      30 Jul 2022
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      I love the people I work with. Overall the culture at my location is wonderful. My co-workers truly feel like family. Supervisors are understanding and approachable. My position is relatively low stress most of the time, too. The company offers continued training so I feel like I'm always learning and getting better at my job.

      Cons

      There do not seem to be many opportunities for advancement on the office side. Most opportunities are for service and sales. I also feel my position is underpaid. Managers at my particular branch can sometimes be TOO lenient when it comes to following policy. Chronic lateness and absences are tolerated with no repercussions which negatively impacts everyone else.

      avatar
      UniFirst Response
      3y
      We appreciate your time in writing a review and all your hard work. Thanks for sharing your feedback!

      Explore other reviews about UniFirst

      5.0
      14 Jun 2026
      Sales consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance, opportunities for large commission

      Cons

      Contractual sales, Being bought out

      avatar
      UniFirst Response
      2w
      Thank you for your feedback. We look forward to having you continue to grow with us!
      4.0
      3 Jul 2026
      Cdr customer development
      Recommend
      CEO approval
      Business outlook

      Pros

      Upper management genuinely cares about their team, and the hiring process is simple and straightforward. Base pay and the monthly stipend are both fair, and I appreciate the company's structure — questions get answered quickly, and you have dedicated team member support. I also like that the role is self-managing, with CDR handling pricing and deal structuring so you can focus on your own performance. Overall, this company really takes care of its employees.

      Cons

      The pay structure for this role is a bit unique — after a sale closes, the CDR earns commission for the first few months, and then commission transitions over to the drive team. It's certainly not a deal-breaker, just an observation, and I'm not knocking the company for it. All in all, I had a wonderful experience at UniFirst.

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