It is what you make it. Flight benefits are the ultimate Super power. Hourly compensation is lagging. - Gate Agent Unifi Employee Review

5.0
20 Jun 2024
Recommend
CEO approval
Business outlook

Pros

I enjoy the job. Customers are great. Employees are a delight to work with. Fast paced environment. Flight Benefits are a great perk and the reason we all work here. You and significant other fly free on United and for about $25 per flight hour on Delta (Parents, significant other, and children included). You can almost always get where you want to go on vacation.

Cons

Sincerely, I love working at the airport for Unifi but the reality is that compensation is behind the curve. I made more 20 years ago in high school. The lack of compensation is a leading indicator why people do not stay long term. Local management cannot do anything about it. It's not their fault. The low compensation established by regional leaders for gate agents and ramp workers causes stress on local management to fill in when people leave suddenly. It causes the operation to run lean on staff. I feel for the local management. They work long hours. Few seem to stay in management* positions longterm because of the impact of turnover on family life. Everyone is doing the best they can but there is stress on the system and everyone needs to take care of their families first.

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Unifi Response
1y
Thanks so much for your feedback! We’re glad you enjoy working at Unifi and want to continue ensuring that you have the best experience.

Explore other reviews about Unifi

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Excellent onboarding system Consistent Expectations Supportive Management Great Flight Benefits

Cons

Difficult add on system for flight benefits and dependents Poor tracking technology for wheel chair trips, in-effective data.

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Unifi Response
1mo
Thanks for sharing. We are happy to see you view Unifi as a great place to learn and grow. We hope you stick with us!
1.0
8 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

No pros to working at Unifi. The Airport is beautiful and people are great. Unfortunately the employees work very hard for little pay and support from Unifi.

Cons

The company has significant internal issues that are not adequately addressed by Human Resources. There appears to be a culture of covering up problems rather than resolving them transparently. Leadership seems more focused on employee retention metrics and maintaining appearances with the airlines they serve than on addressing serious workplace concerns and holding individuals accountable. One of the most concerning examples was the handling of a manager who allegedly inappropriately harassed employees over a period of years. Despite ongoing concerns, meaningful action was not taken for years.. Situations like this create an environment where employees lose trust in leadership and feel that workplace misconduct is not taken seriously. This company should prioritize employee safety, accountability, and ethical management. Addressing serious concerns promptly and transparently is essential to retaining good employees and fostering a healthy workplace culture.

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Unifi Response
3w
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We encourage you to reach out to unifiservice.com/contact for further support.
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