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Upstream Rehabilitation

Engaged employer

Good education benefits but poor support - Physical Therapist Assistant Upstream Rehabilitation Employee Review

2.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

They have a good continuing education allowance and a good mentorship program. I will say all the therapists and office coordinators are fantastic.

Cons

The work life balance is poor and they do not have a good support system for therapists. Therapist are expected to give high-quality care of patients while they are either booked or triple booked as well as clean the clinic and maintain laundry without either a tech to help or a cleaning service as well as complete documentation within the hour and have no overtime. Another con is due to the size of the company, HR is extremely hard to get of hold of. No phone number listed and emails take 2 weeks to get a response. When I left, I gave a 4 week notice, except technically I missed it by 3 days, only one of those being business day. Because I was 3 days short of 4 weeks, they declined to pay out my PTO. Potential employees beware

avatar
Upstream Rehabilitation Response
2w
Thank you for taking the time to share your feedback and for recognizing our continuing education support, mentorship program, and the dedication of our team. We’re glad those aspects of your experience stood out positively. We understand the challenges you shared can impact overall job satisfaction, and we appreciate you taking the time to share your perspective. Feedback like yours helps us continue evaluating how we support our teams across our clinics. If you would be open to sharing more about your experience, we encourage you to reach out to us directly at hrteam@zohosupport.com. We wish you the very best in your future endeavors.

Explore other reviews about Upstream Rehabilitation

5.0
30 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

Management is always changing which affects everything else

avatar
Upstream Rehabilitation Response
7mo
Thank you for sharing your feedback. We’re glad you enjoyed being part of our team. We also hear your concerns about management changes and understand how that can affect the workplace. Your input is valuable as we work to provide a more consistent and positive experience for our associates. If you would like to share more about your experience, please contact hrteam@zohosupport.com. We wish you the best in your future endeavors.
1.0
10 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Only pro is if you have a decent manager and team working around you.

Cons

Terrible pay and salaries are capped at 3%...you could get a perfect review with your direct manager and then a 1% raise for the entire year. Constant leadership changes. Last minute decisions from higher ups that negatively affect the entire chain of operations. They like to "surprise" close down locations and outsource certain departments so you never really know if your position is safe. This company is 100% for profit and that's at the disadvantage of it's long time employees and patients.

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