Pros
Do NOT work here, the company is a circus. Read below.
Cons
Absolute **** show of a business. The company is built on utility bill auditing, something most customers could do themselves with little effort.
The leadership is where the real problems begin. Brian Coughlan, the CEO, is condescending, dismissive, and inappropriate in his behavior. He makes offhand comments that have no place in a professional environment and has created a culture where success is neither supported nor celebrated. His leadership style is the definition of “my way or the highway,” and he treats performance reviews like a formality, he doesn’t read employee self-evaluations and makes it clear that feedback is a one way street.
When Brian came back as CEO, half the office left, including four managers. That should tell you everything. The turnover is staggering, morale is constantly low, and there's a toxic mix of apathy and resentment that makes the work environment unbearable over time. A few genuinely good coworkers kept things bearable, but even they were frustrated and burned out.
Promotion? Good luck. There’s no clear path, no development plan, and no transparency. The performance review process is archaic, subjective, and stacked against employees. The whole thing feels designed to demoralize rather than encourage growth.
The company is coasting on a couple of big accounts and luck. The sales team has little grasp of what the company actually does or how to communicate value to clients. It's a clown show at times.
TL;DR - UMS is a company stuck in the past, led by someone unfit to inspire or manage talent, with a culture that actively drives good people away. If you’re considering working here, don’t. If you're a client, know that you’re likely overpaying for something you could do yourself.