Pros
A note to prospective employees- you can find somewhere better. When I was trying to leave this job, I had to miss an interview last minute because some "emergency" came up with scheduling that needed to be addressed right away. I called the interviewer after, apologizing profusely for my lack of professionalism and he told me "don't worry, we totally understand that things come up" and just rescheduled, no questions asked. I literally cried at his kindness- that's how brainwashed I was by VERT. I now understand that is how most humans in an actually professional job would respond to that situation, and not treat it like a huge black mark on your character. Positives: There is real team spirit & morale with lower level employees. "Everyone knows the job is terrible but at least you're all in it together" kind of vibes. There is one Project Coordination Manager who is incredible, and I think is the only reason why several long term employees stay. Mayumi- you are an incredible worker & a pure ray of sunshine human being, and you could do so much better than this. <3
Cons
Where to even start. The expectations for this job are wild- as a project coordinator you're expected to multi-task between answering the phones, responding to emails, scheduling field technicians, and responding to internal IMs immediately, all across a wall of 6 computer monitors, and if you failed to do any of those things within a short time frame you were taken aside and spoken to about your performance by management. Seriously, people got written up for not putting reaction emojis on another team member's slack message. There are cameras with video & sound in every room of the office and an employee once got written up for voicing her admittedly not very flattering opinion of one of the customers to another employee- no one else was in the office, and it was (in my opinion) just part of office chit-chat, but she got written up for having a "poor attitude". The hiring manager/senior sales manager is a sociopath. There's another review on here from late last year which mentions her behavior as well which is worth paying attention to/reading, but her behavior truly appalling. I was on many interviews with her where she would say totally unprofessional or inappropriate things like "show me your facebook page" or "the lighting is terrible, move to another room" or "why are you living at your mom's house" just to see how people would react. And if anyone reacted poorly or got defensive, they "weren't a good culture fit". Then once you actually get the job the evaluations are the same. People are fired for literally no reason other than because they dared to disagree with management or ask a critical question on a policy. Once this manager decided she doesn't like you, you'll be magically put on a PIP for a "behavior problem". They expect you to be grateful for every crumb they throw your way (like that they didn't write you up for being two minutes late because of unexpected traffic, or that you're allowed to go to a family event on a Saturday but only after you found someone to cover your shift), It's 100% an abusive situation, and she leads the direction of the initiatives while the owner sits back and enjoys the perks of setting up the business. There are also many outright & borderline illegal things done in the name of the company's best interest. You're expected to respond to internal IMs while you're driving (illegal), they ask you to sign a waiver saying you gave up your mandatory lunch hour when really they scheduled back to back appointments over your lunch period (borderline illegal), and they will abuse admin privileges and log in to your slack account and read your DMs if they think you are saying bad things about them or the company (illegal). The salary is terrible, but even if it wasn't it wouldn't be worth the nights, weekends, and holidays you'll give up to work on call and unpaid. It's earn as you go PTO, which isn't unheard of, but you're expected to be grateful for any time off they allow you to have. The medical package is pretty good, but expensive. This job is just not worth your mental health, trust me.