Terrible management at Hotel Sorella - Front Desk Agent Valencia Group Employee Review

2.0
30 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Beautiful hotel, 50% off room service meals, clientele mostly easy-going (business travelers on weekdays and leisure guests on weekends), discount on all Valencia group hotels (per manager)

Cons

They know that there is a very high turnover rate with employees, but HR or management doesn't do anything to fix it. People are over worked and underpaid. During my time there, it was never fully staffed, so people had to do other roles that weren't in the job description. Extremely poor work/life balance especially front office.

Explore other reviews about Valencia Group

5.0
23 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Great work environment and great people

Cons

Different schedule every week and inconsistent

2.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- initial salary was ok- not high but not low. - sales office environment is ok the other sales manager really care about you and help when you’re in the trenches

Cons

bonus is something they talk about like it happens all the time and maybe it did at one point but doesn’t anymore. Unless you have fire school then you probably get bonused because you have the biggest market. - they don’t require going to dinner and happy hour with your clients but as a fire school manager you cannot do your job effectively if you do not. But you will not get any comp time. I pulled a 14 hour day but still had to be here 8:30-5 the rest of the week - no PTO for the first 365 days you are here. - any concerns I brought to higher ups attention were in one ear and out the other - it is a hostile work environment for sales. House keeping directly targets the sales team and gets them written up. - HR team is friends with operations team so if you bring up a concern it will get brushed under the rug or you will get written up. - if you are considering the fire school position or collegiate teams please ask for at least 80k and get comp time written into your offer letter. Also good luck.

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