Not as good as expected - Collections Agent Valor Global Employee Review

Decent pay. Excellent team managers. Great team members.

No overtime. No paid vacations. Health insurance premiums are too high. No real job security.

Good entry level call center experience

Very toxic environment, managers are never in agreement of changes that occur constantly yet you’re expected to be up to date. Chained to your desk, literally no breathing room between calls. Extremely high expectations for perfection but expected to be thorough in notes… in less than a minute on the clock or you get marked down for it. They choose favorites, give special advantage to those favorites, but if you mess up anything (like you forget to put a period in your notes or something) you get penalized. Management talks down to everyone, threatens people getting fired if they are not bringing out perfect QA scores as a team (since it makes them look bad as a manager). I’ve constantly had 100 percent scores and they still would pick me apart in what I wasn’t doing well enough. I get that they are trying to give you something to work on, but when you feel like even 100 percent is still not enough, it breaks you down. I went from loving this job to nearly having a mental breakdown each night because how toxic it is. They have zero respect for their employees. I was working remotely here for over a year, out of nowhere they sent me an email that said if I don’t switch to another campaign that was no longer remote, and 40 min away, and very different than my schedule, then they would consider it as my resignation. They knew I couldn’t do that. So I was forced to “quit”.