Fun, dynamic, fast pace environment - Operations Valutek Employee Review

Great work environment Family owned company

Don’t think there are any downsides to working here.

Good pay, family atmosphere, great location, customer loyalty, decent commission plan, good hours/no weekends, plenty of leads, nice break room/free coffee

With those pros above, you'd think it would be a dream job. And it was. Until the CEO 'adjusted the company sails'. In trying to become a 'player' in the industry, outside consultants were hired with new game plans that actually worsened sales, sunk sales morale, and confused more than helped. Bringing in a new sales manager was a good idea...until the modus operandi was 'micromanagement'. Save the talk time, role plays, and number of phone calls made matrix's for the 21-year-old credit card customer service employee. Not people with 20+ years sales experience. Training was minimal. Product training was adequate. Procedural training was poor. Basically learn as you go. Asking questions is practically seen as a sign of weakness. Then when you are questioned as to why you didn't do something correctly, "nobody told me", " I didnt know", etc. are seen as not valid answers.