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      Vancity

      Engaged employer

      Vancity reviews

      Do not work at the call centre - Member Service Representative Vancity Employee Review

      1.0
      14 Aug 2025
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Not applicable, this is a sales position with unrealistic KPIs

      Cons

      -This is a sales position, their job posting purposefully leave out that this is a sales position driven by high targets. -Call centre managers are vindictive, malicious, and incompetent. -Upper management is completely incompetent. For example, they hired a large amount of wealth managers during the Gamestop bubble, which only lasted around 3 months. They’re now on the hook for millions of dollars in base salary for a redundant position.

      avatar
      Vancity Response
      9mo
      Thank you for your review and for taking the time to share your experience. We would like to address some of the concerns you raised. While sales are an aspect of the role, we want to reaffirm that that the well-being of our members, their communities, and our employees remains at the heart of everything we do. Our teams are dedicated on providing solutions that genuinely support our members, ensuring that their well-being is never overshadowed by sales objectives. Furthermore, our financial stability also allows us to invest in initiatives that contribute to a clean and fair world. To learn more about our commitments, please visit https://rethink.vancity.com/. Building a respectful, supportive, and inclusive culture is something we care deeply about. Our recent employee engagement survey indicated that over 80% of staff are extremely satisfied with Vancity as a place to work. We are saddened to learn that your experience did not reflect this and that you had poor experience with management. Your experience does not align with the values we are committed to upholding every day. We are always seeking ways to improve, and we apologize for any areas where we fell short. A key part of our commitment involves making leadership at every level more visible, inclusive and responsive. If you are comfortable, we would welcome the opportunity to hear more about your experience and the challenges you encountered. Please don’t hesitate to reach out to our HR team to further discuss. Thanks again for your candid feedback!

      Explore other reviews about Vancity

      5.0
      12 Jun 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice staff and training for early career

      Cons

      Non out of my minds

      avatar
      Vancity Response
      2y
      Thanks for your review. At Vancity, we take pride in our friendly staff and the valuable learning and development opportunities we offer. Your feedback and kind words are much appreciated!
      1.0
      17 Aug 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      As others have said, Vancity employs some of the best people. Everyday you will go to work with some of the most engaged, motivated, and brilliant people in the financial sector. They care about their work, their impact, and their legacy. However, these people all eventually burn out and move on to other places where their values and worth are going to be rewarded, because Vancity just isn't that place.

      Cons

      Glassdoor reviews are indicative of how many people at Vancity feels. For over a year between 2016 to 2017 a slew of honest and heartfelt reviews flooded the site. These reviews were often brutal in their assessments, and probably took courage for the employees to write. However, in the past month or so, there are suddenly multiple 5-star reviews with little content or message. Here's what's wrong: Yes, we had a brutal launch of the new banking software. It was not well-planned, despite having close to a decade to do it. It cost a lot of money. We employed and fired a bunch of people. We promoted folks who in hindsight probably should've stayed as call centre agents or analysts. We spread ourselves thin across multiple markets that we have no experience in. Everyday we come up with new phrases or acronyms. Yes, all that happened. But now let's move on from that. Has much changed in the past couple of months? No. What you have is a company in search of a new identity. The market conditions are changing, and so are people's habits and needs in financial institutions. This means that results are not coming through, and staff continues to see restructures and packages. We also still employ a number of consultants who are billing top rates everyday for barely any work. I feel that people who speak the truth are getting frustrated that their words don't register. There are a ton of people who want Vancity to do better, to become engaged, but they're not getting the opportunity to do so for fear of retribution. That's wrong, isn't it?

      37
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      Vancity Response
      8y
      Thank you for sharing your thoughts. Couldn't agree more with your suggestion to move on from the negativity, to focus on engagement of our staff who, by and large, want better things for Vancity. We have listened to the heartfelt feedback from our organization, and are committing to act upon it. I too hope we can listen to disenfranchised employees and motivate them to see ways out of the rut they feel that they are in. I truly believe there is much to motivate and excite people right now at Vancity, I think some of the 5 star reviewers you are a bit suspicious of, probably agree.
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